Privacy Policy

Effective date: 1 January 2026

This Privacy Policy explains how Upside Projects Ltd ("we", "us", "our") collects, uses, and protects personal information when you use our website and contact us.

1. Who we are

Data controller: Upside Projects Ltd

Registered office: 8A Birkdale, Bexhill-On-Sea, England, TN39 3TR

Telephone: 01424 90 50 98

Email: [email protected]

2. What information we collect

We may collect the following information:

  • Enquiry information: name, email address, telephone number, and the contents of your message when you contact us.
  • Files you upload: if you choose to upload files through our contact form (for example photos or documents relating to your project).
  • Recruitment information: if you send us a CV or complete a questionnaire, we may collect the details you provide (for example employment history and contact details).
  • Technical information: basic information such as IP address, device, browser, and pages visited (via server logs and similar technologies).

3. How we use your information

We use personal information to:

  • Respond to enquiries and communicate with you
  • Provide estimates, quotes, and information about our services
  • Manage our relationship with you and keep records of communications
  • Consider recruitment or subcontractor enquiries
  • Maintain the security and operation of our website
  • Comply with legal obligations and resolve disputes if they arise

4. Legal basis for processing

Depending on the situation, we process personal data under one or more of these legal bases:

  • Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract.
  • Legitimate interests: where it is necessary for our legitimate interests in running our business, responding to enquiries, and improving our services, and your interests and rights do not override those interests.
  • Consent: where you have given consent for a specific purpose. You can withdraw consent at any time by contacting us.
  • Legal obligation: where we must process data to comply with the law.

5. Who we share information with

We do not sell your personal information. We may share personal information with trusted service providers where necessary to operate our website and communications, such as:

  • Website hosting and IT providers
  • Email and communications providers
  • Professional advisers (for example accountants, insurers, or legal advisers) where necessary
  • Analytics providers (for example Google Analytics) to help us understand how our website is used

We may also disclose information if required by law or to protect our rights, property, or safety.

6. International transfers

Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

7. How long we keep your information

We keep personal information only for as long as needed for the purposes described above. Typical retention periods are:

  • General enquiries: up to 12 months after our last contact, unless a longer period is needed for ongoing work or legal reasons.
  • Project records: for the duration of the project and for a reasonable period afterwards for administration, warranty, insurance, and legal purposes.
  • Recruitment and CVs: up to 6 months unless you ask us to keep it longer or we need it for a specific reason.

8. Your rights

Under UK data protection law, you have rights including:

  • Access to your personal data
  • Correction of inaccurate or incomplete data
  • Erasure of your data in certain circumstances
  • Restriction of processing in certain circumstances
  • Objection to processing in certain circumstances
  • Data portability in certain circumstances
  • The right to withdraw consent where we rely on consent

To exercise any of these rights, contact us using the details above.

9. Security

We use reasonable technical and organisational measures to help protect personal information. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

10. Cookies

We use cookies and similar technologies to help our website function and to understand how it is used. Our Cookie Policy will explain what we use and how you can control it.

11. Complaints

If you have a concern about how we use your information, please contact us first and we will try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. (https://www.ico.org.uk)

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated effective date.